Legal
Privacy Policy
Who we are
VYNUS STARS (Service Request Tracking And Response System) is the service-request system used by Military Engineer Services (MES) offices for their residential accommodation. This policy covers the website and the Vynus mobile apps for Android and iOS.
Information we collect
Your name, account (allotment) number and quarter details (station, area, block, quarter number); the email address you sign in with; your mobile number, if you give it; the service requests, photos and feedback you submit; and a record of your sign-ins. If you sign in with Google or Apple we keep only your email address and an account identifier from them — never your name, profile picture or password. The app stores a push-notification token for your device so that we can tell you when a request changes.
How your information is used
Only to register, route, resolve and follow up requests about your MES accommodation, to confirm your identity when you sign in or link a quarter, and to notify you about your requests by app notification or email. We do not use it for advertising and we do not build profiles of you.
Who can see your data
Your requests are visible only to the MES offices responsible for your quarter — the maintenance cell, BSO, AGE and GE, their supervising formations, and your residents' welfare association desk where one handles requests for your area. Your data is never sold, and is shared with no one else except the service providers below, who process it only on our behalf.
Service providers
Google Firebase delivers push notifications to your phone. Zoho Mail delivers our emails (sign-in codes and account messages). Google and Apple verify your identity if you choose to sign in with them.
Data security
Access is role-based and password-protected, and every sign-in is logged. Passwords are stored only in hashed form; sign-in codes expire within minutes. Data is held on servers under the control of the Military Engineer Services.
How long we keep it
Service requests and their history belong to the quarter, not to the person, and are kept as part of the MES maintenance record for that quarter. Your personal sign-in details are kept while your account is in use.
Your choices
You can update your contact details from your profile, and ask your BSO office or maintenance cell to correct quarter records. You can delete your account yourself in the Vynus app (More → Delete account), or ask through the contact page. This removes your email address, Google or Apple sign-in, name, mobile number, password and devices. The service requests of your quarter are not deleted: they belong to the quarter and stay in the MES maintenance record.
Children
The service is meant for MES residents and staff, and is not directed at children.
Last updated: 27 September 2026. For questions about this policy, use the contact page.