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Pioneering the Introduction of AI Integrated database in MES Works Monitoring

Developed with MES domain experience of GE appointment — linking Measurement, Expenditure and Inventory in buildings & external services - construction and maintenance stages. One portal serving multiple GE establishments integrated for monitoring by Stations, CE, CWE.

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Service requests per day

Requests registered each day across all stations, last 30 days.

15 days 30 days
17 Sep: 4,361 requests 18 Sep: 4,377 requests 19 Sep: 3,779 requests 20 Sep: 2,821 requests 21 Sep: 5,189 requests 22 Sep: 5,104 requests 23 Sep: 4,860 requests 24 Sep: 4,644 requests 25 Sep: 3,919 requests 26 Sep: 3,760 requests 27 Sep: 3,061 requests 28 Sep: 5,377 requests 29 Sep: 5,332 requests 30 Sep: 4,664 requests 01 Oct: 4,218 requests 02 Oct: 3,232 requests 03 Oct: 4,064 requests 04 Oct: 2,780 requests 05 Oct: 5,829 requests 06 Oct: 5,166 requests 07 Oct: 4,912 requests 08 Oct: 4,678 requests 09 Oct: 4,564 requests 10 Oct: 3,599 requests 11 Oct: 2,713 requests 12 Oct: 5,237 requests 13 Oct: 5,169 requests 14 Oct: 4,411 requests 15 Oct: 4,356 requests 16 Oct: 4,154 requests
17 Sep 22 Sep 27 Sep 02 Oct 07 Oct 12 Oct 16 Oct

Busiest day in this period: 5,829 requests. Hover a bar for its date and count.

Products on GEM

The VYNUS product suite

Purpose-built tools covering the full MES workflow — service requests, tenders, expenditure, inventory and maintenance records.

Flagship

STARS

Service Request Tracking And Response System

For Md, OTM Accn & maintenance of installations — multiple ways for occupants and families to raise service requests, visible to all stakeholders in station, unit and MES.

TCPMS

Tender & Contract Progress Management System

Complete tender and contract lifecycle from initiation to completion — BG, EoT, RAR, work orders and financial progress at CE, CWE and GE establishments.

AIMS

Accommodation Inventory Management System

Furniture issue, return and repair reporting, plus maintenance stores utilised in buildings and services.

MILSTAR

Maintenance in Installations & Linear Services

Tracking and recordkeeping for maintenance across installations and linear services.

Contract Link

Electronic Measurement Book Record

Captures expenditure of maintenance done in a building, real-time Financial Stock Taking Reports (FSTR), and lets GE share job progress with Station appointments.

Multi-CE Portal

One ecosystem, every establishment

Service requests and works data flow through the complete MES chain — every level sees exactly what it needs, in real time.

  • ✔ Occupants & Lady of House — five ways to raise a service request, including any Android mobile
  • ✔ Units (OTM Accn) — CO / QM / MES NCO raise and monitor unit requests
  • ✔ GE establishments — update, respond and close requests; share job progress
  • ✔ Station HQ, CWE & CE — live monitoring of requests, contracts and expenditure across formations

The escalation chain, digitised

1
Occupant / Unit — raises service request
2
BSO / AGE — assigns & executes
3
GE — monitors, measures & records
4
CWE — reviews progress & expenditure
5
CE — oversight across all establishments

Ready to track your service requests?

Login from any browser or the mobile app — available to occupants, units and every MES appointment in the chain.

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